Printer does not print black/ colour Envy phoo 6200

[Mona0124]

Hi Everybody,

Please help me!!!

I have a HP Envy Photo 6200 series printer. First I could not print colour at all, only black. Colour option doesn't even come up when I'd like to print. Changed the colour cartridge, then the screen on printer said, black cartridge is empty- however I could print in black. So, I have changed the black cartridge as well. Now, despite of this the printed does not print in colour nor in black. 

I have done all  cartridge cleaning, alignments. I have tried to print from my phone, from an other laptop, but it does not print :-(. Of course it just run out of guarantee.  Thank you all for your help! Monika

[Kumar0307]

@Mona0124, Welcome to the HP Support Community!

I understand the printer is printing blank pages. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Insert one ink cartridge at a time and try printing/copying to identify the defective ink cartridge.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Mona0124]

Thank you for your advice. Already sorted, it was cartridge problem. Thank you again.

[Kumar0307]

@Mona0124

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!