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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎01-05-2021 07:37 PM

HP Recommended
Product: Officejet Pro 6830
Operating System: Other

My printer stopped printing black print I ordered a new cartridge 934XL from HP and installed but the situation  remained  the same. Called customer support and after discussion and doing everything that was suggested, problem did not get resolved. The cust service rep then sent me a new cartridge but the problem still remains... it’s FRUSTRATING ! Read online tips, tried everything without success... any advice?

Category:
1 person had the same question
1 REPLY 1

‎01-13-2021 03:14 AM

HP Recommended

 

Hi @Jabra2021,

  

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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