Printer does not print one color

[cvilas]

My HP Officejet Pro 6978 is not printing color blue. The issue is not the cartridge as I have replaced it twice. Please help!

[jsfrisbie]

I have a similar issue, but the problem color is Red. I replaced ink cartridges, ran diagnostics, alignment, print head cleaning and secondary cleaning. All ink levels indicate OK, but still print quality, if not Black-n-White, is defective. Pretty frustrating at this point.

[Betty0610]

@cvilas

Welcome to the HP Support Community.

I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Betty0610]

@jsfrisbie

Welcome to the HP Support Community.

Which Printer do you have?

Thanks 🙂

[jsfrisbie]

Officejet Pro 6978

[jsfrisbie]

Hi there,

I d not see any reply in my private InBox. Could you please re-send? Also, I tried to change my email address for communication to [Private information edited]. But apparently it has not taken effect. Could you please reply to the new email address also? Meanwhile, I will monitor the old email address.

Thanks,

Jeffrey

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!