• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-12-2021 04:19 AM

HP Recommended
Product: HP DeskJet 2720
Operating System: Microsoft Windows 10 (64-bit)

I reset the printer settings to defaults and now the printer does not recognize Instant Ink cartridges, I tried deleting the web service and registering the printer again, but it did not works. The ink icon and information button also flash. When I click the cancel and info buttons, nothing happens. Printer doesn't print the page with code, although the cartridges are full, what should I do? I urgently need to print docs and i cant wait 8 days for the cartridges. Can I somehow make him perceive them again?

 

I tried the methods described here, but nothing helped me

 

 

Sorry for mistakes..

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-15-2021 04:55 AM

HP Recommended

I solved the problem! It was necessary to go to the account settings and abandon Instant Ink, then go to the main menu on the hpinstantink website, refresh the page and wait 20 seconds, then restore instant ink, and the printer will accept the old cartridges!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-15-2021 04:55 AM

HP Recommended

I solved the problem! It was necessary to go to the account settings and abandon Instant Ink, then go to the main menu on the hpinstantink website, refresh the page and wait 20 seconds, then restore instant ink, and the printer will accept the old cartridges!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.