Printer doesn’t recognize new ink cartridges

[jah3badger]

When I replace empty black ink cartridge I receive an E 0 error message. 

[A_Gayathri · Accepted solution]

Hi @jah3badger ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the E0 error message on your HP ENVY Pro 6455 usually indicates an issue with the ink cartridges or their installation. Here are a few steps to troubleshoot and resolve this issue:

Check Cartridge Compatibility: Make sure that the new ink cartridge is compatible with your printer model. Sometimes using non-HP cartridges or incorrect cartridges can cause errors.

Reinstall the Cartridges:

• Turn off the printer and unplug it.
• Open the cartridge access door.
• Remove the new black ink cartridge and gently reinstall it, making sure it clicks into place.
• Close the cartridge access door and plug the printer back in.
• Turn on the printer and check if the error persists.

Clean the Contacts:

• Turn off the printer and unplug it.
• Remove the black ink cartridge.
• Using a clean, dry, lint-free cloth, gently wipe the metal contacts on the cartridge and inside the printer where the cartridge sits.
• Reinstall the cartridge and power the printer back on.

Check for Protective Tape: If the new cartridge has any protective tape or cover, make sure it has been removed before installing it.

Perform a Printer Reset:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug the printer back in and turn it on.

Update Printer Firmware: Ensure that your printer's firmware is up to date. Sometimes firmware updates can resolve issues with recognizing cartridges. Update the firmware on an HP printer

Try a Different Cartridge: If possible, try using another new cartridge to see if the issue persists. It could be that the cartridge itself is faulty.

Refer to this document: HP ENVY Pro 6455 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.