Printer dosent work

[countvlad]

After replacing cartridge error message came up" Printer or ink problem"

Printer is HP Officejet 6700 Premium

[Kuroi_Kenshi]

Hi @countvlad,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Cartridge Installation:

• Ensure the new cartridges are installed correctly in the appropriate slots.
• Remove the cartridges and reinsert them to make sure they’re securely seated.

Use Genuine HP Cartridges:

• Verify you are using genuine HP ink cartridges. Non-HP cartridges can sometimes cause compatibility issues.

Clean the Ink Contacts:

• Power off the printer and open the cartridge access door.
• Carefully remove the print cartridges.
• Use a lint-free cloth slightly moistened with distilled water to clean the copper-colored contact on the cartridge and the corresponding contact inside the printer.
• Allow the contacts to dry completely before reinserting the cartridges.

Reset the Printer:

• With the printer turned on, disconnect the power cord from the rear of the printer and unplug the power cord from the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the wall outlet and then reconnect the power cord to the printer.
• Turn on the printer and see if the error message is resolved.

Firmware Update:

• Ensure your printer’s firmware is up to date. You can check for updates through the printer’s control panel or visit the HP Support site.

Inspect for Additional Errors:

• Check the printer display or connected computer for any additional error messages or instructions.

Test Cartridge and Printer:

• Test the functionality of the cartridges by inserting them into another compatible HP printer (if available) to see if the error persists.
• If possible, try using another cartridge in your HP Officejet 6700 Premium to determine if the printer or the cartridge is the issue.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,