Printer dumping yellow

[Austin110]

 

Hello!

Sorry I don’t have my printer listed above, (the form won’t let me select anything) but I have a Color LaserJet Pro MFP M283fdw printer. 

I went to print on some stickers and one got caught on the paper moving belt. Around this time my printer started dumping yellow, as in the whole page I’d try to print would be yellow. I followed a tutorial of how to remove the belt and I was able to get the sticker off and clean all the yellow off of the belt. After putting everything back together the printer wouldn’t make the page yellow but instead leave a yellow mark at the top, the photo I have attached.

I’ve tried replacing the ink cartridge with a new one and it keeps doing it. The printer shop I called said that it might be a “print head” but nothing comes up when I search for how to replace/clean the print head for the Color LaserJet Pro MFP M283fdw. 

Any and all help is appreciated!

Thanks!

[Kuroi_Kenshi]

Hi @Austin110,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check for Residual Ink

Ensure there is no residual yellow toner left on any internal components:

1. Power Off and Unplug Printer:
   • Turn off the printer and unplug it from the power source.
2. Open Printer:
   • Remove the toner cartridges and carefully inspect the inside of the printer.
3. Clean the Interior:
   • Use a lint-free cloth to gently clean any visible toner on components inside the printer. Avoid using liquids unless specified by HP.

2. Inspect the Toner Cartridge

Check if the yellow toner cartridge is damaged or leaking:

1. Remove Yellow Toner Cartridge:
   • Open the printer and remove the yellow toner cartridge.
2. Inspect Cartridge:
   • Look for any visible damage, leakage, or toner buildup on the cartridge.
3. Shake Cartridge:
   • Gently shake the yellow toner cartridge to evenly distribute the toner inside.
4. Reinstall Cartridge:
   • Reinstall the toner cartridge and ensure it is seated correctly.

3. Run Printer Diagnostics

Use built-in diagnostics to check for issues:

1. Access Printer Menu:
   • Go to the printer’s control panel and navigate to the settings menu.
2. Select Reports:
   • Choose the Reports option and select Print Quality Report.
3. Analyze Report:
   • Print the report and check for any issues indicated regarding the yellow toner.

4. Calibrate the Printer

Calibrate the printer to ensure proper alignment and toner distribution:

1. Access Printer Menu:
   • Go to the printer’s control panel and navigate to Settings > Device Maintenance.
2. Select Calibrate Color:
   • Choose the option to Calibrate Color or Calibration/Cleaning.
3. Follow On-Screen Instructions:
   • Follow the instructions to complete the calibration process.

5. Update Printer Firmware

Kindly refer to this link to update your printer firmware.

6. Reset Printer Settings

Resetting the printer can resolve configuration issues:

1. Access Printer Menu:
   • Go to the printer’s control panel and navigate to Settings.
2. Select Restore Defaults:
   • Choose the option to Restore Defaults or Factory Reset and confirm.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @Austin110,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check for Residual Ink

Ensure there is no residual yellow toner left on any internal components:

• Turn off the printer and unplug it from the power source.
• Remove the toner cartridges and carefully inspect the inside of the printer.
• Use a lint-free cloth to gently clean any visible toner on components inside the printer. Avoid using liquids unless specified by HP.

2. Inspect the Toner Cartridge

Check if the yellow toner cartridge is damaged or leaking:

• Open the printer and remove the yellow toner cartridge.
• Look for any visible damage, leakage, or toner buildup on the cartridge
• Gently shake the yellow toner cartridge to evenly distribute the toner inside.
• Reinstall the toner cartridge and ensure it is seated correctly.

3. Run Printer Diagnostics

Use built-in diagnostics to check for issues:

• Go to the printer’s control panel and navigate to the settings menu.
• Choose the Reports option and select Print Quality Report.
• Print the report and check for any issues indicated regarding the yellow toner.

4. Calibrate the Printer

Calibrate the printer to ensure proper alignment and toner distribution:

• Go to the printer’s control panel and navigate to Settings > Device Maintenance.
• Choose the option to Calibrate Color or Calibration/Cleaning.
• Follow the instructions to complete the calibration process.

5. Update Printer Firmware

Kindly refer to this link to update your printer firmware.

6. Reset Printer Settings

Resetting the printer can resolve configuration issues:

• Go to the printer’s control panel and navigate to Settings.
• Choose the option to Restore Defaults or Factory Reset and confirm.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,