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- HP Community
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- Printer Ink Cartridges & Print Quality
- Printer failure: There is a problem with the printer or ink ...

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10-29-2024 02:41 PM
Changed the black in cartridge, printer said Printer failure: There is a problem with the printer or ink system. Turn printer off then back on, if problem persists cont HP.
I have replaced the Black cartridge (new) twice, turned off , unplugged and restarted. Printer restarts but return to error message.?
10-31-2024 06:20 AM
Hi @Enviroguru,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The "Printer Failure" error on your HP Officejet Pro 8600 often indicates a more complex issue, possibly with the printer's hardware or ink system. Here are some steps to troubleshoot further.
Power Reset:
- Turn off the printer, unplug it from the power source, and wait for at least 1-2 minutes.
- Plug the printer back in, turn it on, and check if the error clears.
Clean the Ink Cartridge Contacts:
- Open the printer and carefully remove the black ink cartridge.
- Using a lint-free cloth slightly dampened with distilled water, gently clean the copper-colored contacts on the cartridge.
- Wait for the cartridge contacts to dry, then reinsert the cartridge.
Inspect the Ink Cartridge and Printhead:
- Ensure you’re using genuine HP cartridges, as some non-HP cartridges may cause issues.
- Check the ink levels to confirm they’re full.
- If you have a removable printhead, try removing and reseating it, as a loose connection can trigger errors.
Run a Printer Reset with Ink Cartridge Removal:
- Turn off the printer, unplug it, and remove all the cartridges.
- Plug the printer back in, turn it on without the cartridges, then wait for it to prompt you to install the cartridges.
- Reinstall the cartridges one by one, and see if the error resolves.
Firmware Update:
- Ensure the printer firmware is up-to-date, as newer firmware may help resolve known issues. You can update it via the HP Smart app or HP’s support website.
I hope this helps.
Take care and have a good day.
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Alden4
HP Support
HP Support Community Moderator