Printer has ink but is printing blank pages

[ElonaI]

My printer has ink but the pages come out blank when I try to print or copy something. 

[Jay_G24]

Hi @ElonaI,

Welcome to the HP Support Community

 I'd like to help!

I understand the printer is printing blank pages.

To assist better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -

Open HP Smart app, and then print the Print Quality Diagnostic page.

1. Open HP Smart and select your printer.

2. Click Printer Reports, or click Tools and then click Printer Reports.

   The list of reports displays.

3. Select Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted.  

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