Printer/ink cartridge issue

[alexisb44]

I put a new ink cartridge in my printer as it was empty, then when I went to print a document I need it printed out every single line of words almost completely cut off. I have reset the printer, cleaned and aligned the ink head and the smear and it is still doing it. I have also take out the cartridge and replaced it several times.

[A_Gayathri]

Hi @alexisb44 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand there might be a couple of potential issues causing this problem with your HP DeskJet 2752 printer. Let's troubleshoot step by step:

• Check Ink Cartridge Installation: Make sure the ink cartridge is properly installed. Ensure that you've removed any protective tapes or seals from the cartridge before installing it.
• Print Quality Diagnostic: Most printers have a print quality diagnostic or test page function. Use this feature to print a test page and check if the issue persists. If the test page also shows the same problem, it's likely a printer hardware issue.
• Clean Print Head: Even though you mentioned cleaning the ink head, it might still be worth trying again. Sometimes, stubborn clogs or debris can cause printing issues. Refer to your printer's manual for instructions on how to clean the print head properly.
• Check Printer Settings: Ensure that the printer settings on your computer are correctly configured. Sometimes, incorrect settings can cause printing problems. Check settings such as paper size, orientation, and print quality.
• Update Printer Driver: Make sure you have the latest printer driver installed on your Mac. Sometimes, outdated drivers can cause compatibility issues with newer operating systems like macOS Monterey. Software and Drivers for HP DeskJet 2752 All-in-One Printer
• Try Another Cartridge: If possible, try using a different ink cartridge to see if the problem persists. This can help determine if the issue is with the cartridge itself.

Refer to this document: HP DeskJet 2752 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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