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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Printer ink cartridges were changed. Once replaced, constant...

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02-27-2025 01:32 PM
The message i am getting is "There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP.". I have turned the machine on and off, replaced all cartridges, how ever cannot get the system up again. It was printing just fine recently. What can i do to troubleshoot a solution? I am using G & G 933XL for colors and 932XL for black
03-04-2025 10:14 AM
@horiiz0n, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Restart the Printer
- Turn off the printer. Unplug the power cord from the printer and the wall outlet.
- Wait for at least 60 seconds. Plug the power cord back in and turn on the printer.
Check Ink Cartridge Installation:
- Make sure the ink cartridges are installed correctly and fully seated. Remove them, check for any obstructions, and reinstall them properly.
Clean Ink Cartridge Contacts:
- Clean the metal contacts on the cartridges and inside the printer with a soft cloth or cotton swab dampened with distilled water or rubbing alcohol. Let everything dry before reinstalling the cartridges.
Run HP Print and Scan Doctor:
- Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.
Update Printer Firmware
- Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.
Also, refer this guide for further troubleshooting steps: HP Printers - An 'Ink System Failure,' 'System Supply Problem' or 'Supply System Problem' Error Disp...
I hope these steps help resolve the issue
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,
Garp_Senchau
I am an HP Employee