Printer ink error message

[Cocie]

I have a HP Envy Inspire printer.  Changed the black ink cartridge and go this message

The indicated cartridge are not communicating correctly with the printer, if problem persists replace cartridge.

I've tried 4 different brand new cartridges and got the same message.

Please help, I need my printer.

Thank you for your time.

[Nal_NR]

Hi @Cocie,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with cartridge error. 

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, you may refer to this document and see if all the troubleshooting steps are performed.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Cocie]

Sorry I didn't reply quickly enough.  I've tried everything what was given to me by this community, You Tube, HP help, etc.......

Nothing has worked.  I believe the cartridge that I purchased through Amazon corrupted my printer.   I've have tried 4 different new cartridges purchased at Staples ..... all with the same error.   

Printer is an HP ENVY Inspire  S/N: TH1AFDX04W  FPU: 1W2T8 - 64001  HP Inc.   PIN:592600??

[Nal_NR]

Hi @Cocie ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!