Printer ink issue

[Prachi8]

Company Name- [edited]

Serial No- [edited]

Contact No.-[edited]

Issue- I'm experiencing an issue with my HP Smart app where the yellow color is not printing, despite showing correctly in the app

[Kuroi_Kenshi]

Hi @Prachi8,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your HP Smart Tank 750 printer not printing yellow ink!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Ink Levels:

• Ensure that the yellow ink tank is filled to the correct level. Sometimes low or empty ink can cause printing issues.

Clean the Printhead:

• Use the built-in tool in your printer or the HP Smart app to clean the printhead. This can often resolve issues where specific colors are not printing properly.

Printhead Alignment:

• Check and align the printhead through your printer settings or the HP Smart app. This can help improve the print quality and ensure all colors print correctly.

Software Updates:

• Make sure that the HP Smart app and your printer's firmware are updated to the latest versions. Sometimes updates can fix bugs and improve performance.

Check Connection:

• Ensure your printer is correctly connected to your device and the network. Sometimes connection issues can prevent the proper transmission of print jobs.

Manual Cleaning:

• If the issue persists, you can manually clean the printhead. Consult your printer’s manual or HP’s online resources for guidance on how to do this safely.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

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