• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Hp Deskjet 2540
iOS

I'm trying to print out pages from my phone but there isn't any ink on the paper. I checked the ink cartridges and they are full. I've reset the printer, cleaned the printerhead, and aligned it. Nothing seems to be working. 

Everything works ok except the ink. Even when I tried to print out the printer password it wouldn't show up. Only a blank page.

1 REPLY 1
HP Recommended

@Peary_2, Welcome to the HP Support Community!

 

What password are you looking for?

Are you trying to connect the printer to a wireless network?

Kindly refer to this document to know how to connect the printer using the WPS method to your wireless router.

 

Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Make sure you have tried the steps mentioned in this document - Black Ink Not Printing and Other Print Quality Issues

NOTE: 

If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform the cleaning again.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.