Printer ink subscription

[PhilS10]

Let my HP ink subscription runout. The printer stopped working only prints local diagnostic page.

I restarted my subscription, but the printer still will not print. What do I need to do?

[Garp_senchau]

@PhilS10, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Confirm Your Subscription Is Active:

Log in at HP Instant Ink – Ink Monthly Subscription | HP Official Site

Check that your printer is listed and shows an active plan.

Restart Your Printer:

Power off the printer completely.

Unplug it for 30 seconds.

Plug it back in and turn it on.

Reconnect to the Internet:

Make sure the printer is connected to Wi-Fi.

Print a Network Configuration Page by pressing the Information (i) button.

Look for “Connected” under network status.

Check Web Services / Instant Ink Connection:

On the printer control panel or HP Smart app:

Go to Settings > Web Services.

If it's off, turn it on.

If it's on, turn it off and then on again to refresh the connection.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Try a Test Print:

Use the HP Smart app to print a test page or a document.

Avoid using the printer's internal diagnostic print as a test (it doesn’t use normal print channels).

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,