Printer is leaving lines on the print

[Kkhyatt]

My printer is leaving lines on my print work, the colours have just been changed, have done test sheet. Head has been cleaned. Does anybody know what is wrong and how I can fix it. Thank you in advance for any help.

[VikramTheGreat · Accepted solution]

Hi @Kkhyatt,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for your patience! Since you've already changed the ink, run a test sheet, and cleaned the print head, here’s a targeted troubleshooting checklist.

1. Run Multiple Printhead Cleanings

Even if you've already cleaned the printhead once, HP recommends running the cleaning cycle 2–3 times in a row:

• Open HP Smart or your printer’s control panel.
• Go to Settings > Printer Maintenance > Clean Printhead.
• Repeat the cleaning process up to 3 times.

2. Check and Adjust Print Settings

Incorrect settings can cause banding or lines:

• In the print dialog, go to Printer Properties.
• Set Print Quality to Best.
• Ensure Paper Type matches the actual paper (e.g., HP Premium Photo Paper).
• Enable Borderless Printing if available.

3. Use HP-Recommended Photo Paper

Some third-party glossy papers (like Kodak) may not absorb ink properly, causing streaks 

• Try switching to HP-branded photo paper for better compatibility.

4. Update Printer Firmware

Outdated firmware can cause print quality issues:

• Visit HP’s support site.
• Enter your printer model and download the latest firmware.
• Install and restart the printer.

5. Perform a Hard Reset

This can clear internal glitches:

1. Turn off the printer and unplug it.
2. Hold the Power button for 15 seconds.
3. Plug it back in and turn it on.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Kkhyatt]

Thank you very much. 

[VikramTheGreat]

Hi @Kkhyatt,

You're very welcome! If you ever need anything else, just let me know. 😊

Please click “Accepted Solution” if you feel my post solved your issue; it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

VikramTheGreat

HP Support