Printer is not printing black ink but cartridge still has ink

[KFrank67]

I have been trying to print documents and only blank sheets of paper come out even though my ink levels are good.  No black ink is printing.  I tried to clean my cartridges and do some diagnostics on it but in my HP Printer Assistant I get an error message when I do that says the cleaning process failed.  I've tried to turn the printer off and turn it back on and it's still doing the same thing.  My printer is wireless so I've been utilizing my wireless connection.   I printed out a document and the gray printed fine-but no black.

[Jay_G24 · Accepted solution]

Hi @KFrank67,

I'd like to help!

I understand you are unable to print in color.

Try the below suggestions -

Try and clean the cartridges manually.

Clean the ink cartridge and carriage electrical contacts

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Remove the cartridge indicated in the error message from the carriage.

   • Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

     

   • Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

     

3. Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.

   CAUTION: 

   Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.

   

4. Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.

   

5. Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.

   

6. Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.

7. Repeat these steps for the other cartridge if it was indicated in the error message.

8. Close the door or lid to the cartridge access area.

   If the error persists, clean the cartridge and carriage contacts a second time.

 Also, try the steps in the document - Black or Color Ink Not Printing, Other Print Quality Issues

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[KFrank67]

Thank you so much! Your solution worked.  I had never had that happen before so I really appreciate this.  Thanks again!

[Jay_G24]

You're welcome 🙂

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!