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‎07-24-2024 01:12 PM

HP Recommended
Product: HP OfficeJet 6958 All-in-One Printer

I replaced an ink cartridge and now when I try to print, it states that it is an older version that is not compatible with the printer. I replaced the depleted cartridge with a genuine HP cartridge that I had just purchased. I have tried the trouble shooting but nothing is working. Help! I refuse to buy another printer because this one is perfectly fine. 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-30-2024 10:12 AM

HP Recommended

Hi @TishShaffer,

 

Thanks for sharing the details, appreciate it. 

 

Let's try a few steps from this document and see if that helps. If not either the cartridges are faulty or the printer.

 

Update the firmware. Click here

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

View solution in original post

1 person found this reply helpful
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4 REPLIES 4

‎07-26-2024 10:09 AM

HP Recommended

Hi @TishShaffer,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Kindly share the images of the cartridges and the date mentioned on the cartridges. Let me see what I can do here. 

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎07-27-2024 06:56 PM

HP Recommended

image.jpg

 

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‎07-27-2024 06:57 PM

HP Recommended

IMG_6983.jpeg

 

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‎07-30-2024 10:12 AM

HP Recommended

Hi @TishShaffer,

 

Thanks for sharing the details, appreciate it. 

 

Let's try a few steps from this document and see if that helps. If not either the cartridges are faulty or the printer.

 

Update the firmware. Click here

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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