Printer is printing blank pages

[MagistraC]

New Envy Inspire 7900e series - the printer recognizes print requests but spews out blank pages.  I have checked everything multiple times

[A_Gayathri]

Hi @MagistraC,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY Inspire 7900e is printing blank pages despite recognizing print requests, here are some troubleshooting steps you can follow:
 

Check Ink Levels:

• Ensure that all ink cartridges have sufficient ink. Sometimes, even new cartridges can be low on ink or defective.

Inspect Ink Cartridges:

• Make sure the ink cartridges are installed correctly. Remove them and then reinsert them, making sure they click into place.
• Check for any protective tape or covers on the cartridges that might have been missed.

Clean Printheads:

• Use the printer’s built-in utility to clean the printheads. This option is usually found in the printer settings menu on the printer’s control panel or via the HP Smart app.

Check for Paper Jams:

• Even small bits of paper or debris can cause printing issues. Ensure there are no obstructions in the paper feed area.

Perform a Printer Calibration:

• Run a calibration from the printer’s settings menu to ensure proper alignment and printing quality.

Update Printer Firmware: Update the firmware on an HP printer

• Check for any available firmware updates for your printer. Updating the firmware can resolve various printing issues.

Check Print Settings:

• Ensure you are not printing in “Draft” mode or with “Print in Grayscale” selected, which can sometimes cause blank pages if there’s an issue with color cartridges.

Reset Printer:

• Try resetting the printer to its factory settings. This can sometimes clear up any issues that might be causing printing problems.

Try a Different Document:

• Sometimes the issue could be with the specific document or file you are trying to print. Try printing a different document or file to see if the problem persists.

Refer to this document: HP ENVY Inspire 7900e series User manual 

I hope this helps. 

Take care and have a good day.

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