Printer is printing every other line

[thehills01]

Printer cartridges are both showing more than half full but the printer is only printing every other line. I have done a "hard reboot" with no success. Help please...thank you.

[sandytechy20]

@thehills01

Welcome to the HP support community.

I understand that you are getting print quality issues, follow these steps to fix the issue.

Did you make a copy and check if that prints fine?

Meanwhile:- 

Print a Print Quality Diagnostic page, and then evaluate the results.

1. Load plain paper into the input tray.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools, and then touch Print Quality Report.

If that print quality page does not print fine, clean the ink cartridges

1. Load plain paper into the input tray.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools, and then touch Clean Cartridges.

4. The printer performs the automated cleaning process and then prints a Print Quality Diagnostic page.

   • If the print quality is acceptable, you can stop troubleshooting.

   • If the print quality is unacceptable, touch OK for a Second-level Cleaning when prompted to continue the next level of cleaning.

Refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[thehills01]

Sandy, desculpe por ter demorado tanto para responder. Acabei comprando um novo cartucho de tinta preta. A impressora parece estar imprimindo bem agora. Obrigado pela ajuda.

Allen Hill

[sandytechy20]

@thehills01

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.