Printer is saying " cartridge are set to default print quality ".

[Gillys2A]

Just put new black cartridge in printer HP Envy 5020 printer and when i print something there is just a blank page . I did cartridge cleaning , align cartridges and also unplugged for a minute and the printer then say's " cartridge are set to default print quality ". Need to know how to correct this so i can print information that i require . Sorry not sure what type of printer i have if it is Inkjet , Laser Jet , etc . Await

[Betty0610]

@Gillys2A

Welcome to the HP Support Community.

Was everything working fine with the old black ink? Are you able to copy in black?

It could be a defective ink. 

Let us know 🙂

Thanks!

[Gillys2A]

Hi Betty0610,

Yes i was able to print in  black with old cartridges , have placed new cartridge and now unable to print in black , expiry date on new cartridge is July 2022 .

[Betty0610 · Accepted solution]

You could either return/replace it to the store/website you purchased it from or contact the HP Support Team regarding a replacement.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Gillys2A]

I purchased another black cartridge as advised by you and my printer is now printing , thank you so much Betty0610.

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day and stay safe!:)