Printer is set to print in color. Ink cartridge does have ink in it. Will not print in color.

[Ninakins]

Will not print in color despite being set for color and ink cartridge does have ink.  HP Smart will not come up on computer.  IT just keeps spinning around.  There is no indication of how to print a diagnostic page.   There is no indication of where to find cartridge messages or where to check for ink levels.  HP says there are no agents available to answer any questions due to a technical issue.   No idea how to resolve this issue

[Nal_NR]

Hi @Ninakins,

Welcome to the HP Support Community. 

I'd like to help!

Update the Firmware

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Run the automated printhead or ink cartridge cleaning tool

Clean the printhead and cartridges to resolve print quality issues including incorrect colors, streaks, and faded prints.

Load plain white paper in the tray.

Open the HP Smart app, and then click the picture of your printer to open the settings and management tools.

In Print Quality Tools or in Advanced Settings > Tools > Utilities > Print Quality Toolbox, select Clean Printhead to start the cleaning tool.

Review the Print Quality Diagnostic page that prints for defects and any instructions to resolve the issue. Run up to two more cleaning cycles, if necessary.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!