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‎09-24-2023 08:52 PM - last edited on ‎09-25-2023 07:13 AM by Retired

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer

Hello, I'm asking for help w/ my printer - Serial No. [Personal Information Removed]

 

The ink cartridge is in per instructions. The paper is being fed through the printer fine, but no ink is on the paper. It's essentially running through dry.

Category:
1 REPLY 1

‎09-27-2023 11:14 AM

HP Recommended

Hi @RatJar,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Also, update the printer firmware using this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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