Printer just installed will not print

[Joan3456]

I just installed a new printer and it will not print. HPDESKJET 2755e

[Dragon-Fur]

@Joan3456 

Welcome to the HP English Community --

Start here

Printer setup guide for: HP DeskJet 2755e All-in-One Printer

Additional Information / References

Product / Printer Model:  HP DeskJet 2755e All-in-One Printer  

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content / File Type:  ?

Paper Size / Type: ?

Job type:  install printer

What you do depends on the Device (where you will install the printer), the Operating System / version (on that device), the connection type (between printer and network / device), and the goal (app?  full driver?).

For example --

Device??  For example, Computer, Tablet, Phone, Mac

Next...

Are the device and the the printer connected to the same network?

OR

Are you using Wi-Fi Direct (no router wireless connection between printer and device)

Installed "what"?

For example,

Application - HP Smart

Software     - full driver printer software

======================================

HP AI generated answer 

Question

How to install DeskJet 2755?

How to Install HP DeskJet 2755 All-in-One Printer

To install your HP DeskJet 2755 All-in-One Printer, follow these steps:

Unboxing and Setup

1. Unbox the Printer: Remove the printer and all accessories from the box.

2. Set Up Printer:

   • Place the printer on a flat surface.
   • Connect the power cord to the printer and plug it into a wall outlet.
   • Turn on the printer.

Ink Cartridge Installation

1. Open the Ink Cartridge Access Door: The carriage will move to the center of the printer.

2. Install Ink Cartridges:

   • Wait until the printer is idle and silent before continuing.
   • Lightly press down on the ink cartridge you want to replace, then pull it out from its slot.
   • Insert the new ink cartridge into the corresponding slot until it snaps into place.

HP Smart App Installation

1. Download HP Smart App: Go to 123.hp.com using a browser or your device's app store to download and install the HP Smart app.

2. Create Account or Sign In: Open the HP Smart app and create an account or sign in.

3. Add a New Printer:

   • Follow the prompts on the HP Smart app to set up the printer.
   • Ensure your printer is connected to the same Wi-Fi network as your device.

Print Driver Installation

1. Download Drivers:

   • Go to 123.hp.com.
   • Download the recommended print driver suitable for your operating system.

2. Follow On-Screen Instructions:

   • Install the print driver and follow the on-screen prompts to complete the setup.
   • You may need to reconnect the printer to the Wi-Fi network if necessary.

Test All Printer Functions

1. Test Print: Print a test page to ensure proper installation.

2. Check Other Functions: Test scanning and copying functions to make sure everything is working correctly.

For any issues during setup, you can use the HP Smart app or visit HP Customer Support for additional help.

Sources

1. HP DeskJet 2700, 4100, 4800 Printers - Replacement Printer Instructions
2. A 'Your HP or HP+ printer can't be claimed here' error displays

======================================

Message Content References

Read

 User Guide - HP DeskJet 2700e All-in-One series

===========================

HP Printer Setup Website

123.hp.com - Printer setup from the HP® Official site

https://123.hp.com/

Beware of Fake Sites

Be very careful when out on the Internet looking for help - one little dot, space, or letter out of place can land you in trouble.

The official HP 123 site is where you can find the appropriate (and free) software and drivers for your printer.

There are many “fake” sites listed (in search engines) for “123” – please make sure you are using the actual “HP” site.

If you are asked for money to correct "issues" on your printer or computer OR if the “help” wants to sell you software, threatens you, or wants access to your computer, you are using a “fake” site. Do not give these people your information! 

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

Document includes links to USA and Canadian authorities to report the incident.

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2755e All-in-One Printer  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"