Printer keeps asking to install cartridge

[CaNick]

Printer is calling for black ink cartridge.  I installed a new HP  laser jet print cartridge.  Did not correct the problem

I went on the internet and read to disconnect from the surge protector power source , hold power button to reset and then install cartridge. 

Printer still calling for ink cartridge.

[Jay_G24]

Hi @CaNick,

I'd like to help!

Try the below suggestions -

 Check for packing materials and paper

Check the toner cartridge and printer for any packing materials and paper that might be causing the error message.

   NOTE:

The following images might show a different printer than your model, but the steps are the same.

1. Turn off the printer.

2. Disconnect the power cord from the printer.

   Figure : Disconnecting the power cord

   

3. Open the toner cartridge door.

   Figure : Opening the toner cartridge door

   

4. Look for and remove any packing material such as cardboard, tape, or paper debris.

   Figure : Example of removing packing material

   

5. Remove the toner cartridge.

   Figure : Removing toner cartridge

   

6. Look for and remove any additional packing material or paper debris inside the toner cartridge area.

7. Check for and remove the orange tab on the toner cartridge.

   Figure : Removing the orange tab

   

8. Check for and remove the protective sealing tape on the toner cartridge.

   To remove the protective sealing tape, pull the tab away from the toner cartridge, and then discard.

      CAUTION:

   If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.

   Figure : Removing the protective sealing tape

   

9. Gently rock the toner cartridge from front to back to make sure the toner is distributed evenly.

   Figure : Rocking the toner cartridge

   

10. Insert the toner cartridge into the printer, and then close the toner cartridge door.

    Figure : Inserting the toner cartridge

    

11. Reconnect the power cord, and then turn on the printer

Check the printer for additional jammed paper

For instructions refer to -A 'Paper Jam' Message Displays for HP LaserJet Pro M1217nfw Multifunction Printer

 Clean the electric contacts on the toner cartridge

The toner cartridge might have a faulty connection to the printer. Use a lint-free cloth to clean the toner cartridge contact (E-label).

1. Open the toner cartridge access door.

2. Remove the toner cartridge from its slot.

3. Use a lint-free cloth to wipe the toner cartridge contact (E-label) on the top left of the toner cartridge.

      NOTE:

   Coffee filters work well.

   Figure : E-label on a toner cartridge

   

4. Insert the toner cartridge into its slot, and then close the toner cartridge access door.

If cleaning the E-label did not resolve the issue, continue to the next step.

 Reset the printer

Sometimes an error message persists even though there is no packing material or jammed paper inside the printer. Resetting the printer might resolve the error.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

      NOTE:

   HP recommends plugging the printer directly into a wall outlet

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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