Printer keeps displaying error message saying to remove and reinstall cartridge

[HM38]

Printer keeps displaying error message to remove and reinstall ink cartridge . I've tried everything, cleaning and resetting etc and it's still not having it. Can someone from HP send me replacement ink cartridges please? 

Thank you

[Echo_Lake]

@HM38

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,  I understand you are getting this error on the printer screen.
 

Let's try these steps to resolve the issue: 

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Clean the ink cartridge and carriage electrical contacts

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Remove the cartridge indicated in the error message from the carriage.

   • Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

     

   • Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

     

3. Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.

   CAUTION: Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.

   

4. Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.

   

5. Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.

   

6. Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.

7. Repeat these steps for the other cartridge if it was indicated in the error message.

8. Close the door or lid to the cartridge access area.

   If the error persists, clean the cartridge and carriage contacts a second time.

Try the single cartridge mode

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. Which will help us identify if it's a cartridge issue or a print head issue

To try single-cartridge mode, follow the below steps:

• remove the black ink from the printer, leave the color in and try printing
• then remove the color ink and, insert the black  in and try printing

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[HM38]

Hi @Echo_Lake

I've already tried all of these things and the printer is still coming up with this error message and won't print.  It seems to be the coloured ink cartridge that's the issue. Would you be able to sort some replacement ink to be sent to me please?

Kind Regards

[Mona4834]

I have the same issue. All of a sudden it said inkt cartridges need to be replaced. I put a new black one in not too long ago en replaced the color one, but it still is saying they need to be replaced ( I have HP envy 4508). I cannot seem to get out of the "message' and get to the home screen. Nothing is working. I tried all the steps but it does not seem to reset

[Echo_Lake]

@HM38 @Mona4834

Thank you for posting back. 

This looks like a hardware issue and would require remote assistance.

Please reach out to the HP Support in your region for further course of action.

Hope this helps! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!