Printer keeps printing blank pages and faint lines

[josie00]

I ran all of the tests on all levels on the printer, phone, and my laptop. I checked and there's still paper and there is still product in the ink cartridges. 

[Nal_NR]

Hi @josie00,

Welcome to the HP Support Community. 

I'd like to help!

Try the following below:

Step 1: Reinstall the print driver (Windows only)

If you cannot print color from a Windows computer, uninstall and reinstall the printer software. Skip this step if your printer is able to print in color.

Remove the printer from the devices list.

For steps on removing the printer from the devices list, go to Uninstall HP printer software and drivers.

Go to HP Customer Support - Software and Driver Downloads, and then install the latest software for your printer.

Try to print. If these steps resolved the issue, you do not need to continue troubleshooting.

Step 2: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

Ink Cartridge Description

Worldwide

Black ink cartridge

HP 62 Black

HP 62XL Black

Color ink cartridge

HP 62 Tri-color

HP 62XL Tri-color

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

Click here for the remaining troubleshooting. 

Update the firmware.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @josie00,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you