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‎07-30-2020 12:11 PM

HP Recommended
Product: HP Color Laserjet 400 M451NW
Operating System: Microsoft Windows 10 (64-bit)

Hello, I am having an issue with errant lines/marks on pages I print. Photos attached.

 

This happened after I replaced the yellow toner cartridge and it was defective (leaking yellow toner). I replaced it with a new cartridge HP sent me under warranty - now the printer is printing fine except for the marks on each page. The toners are all HP OEM / original cartridges (not remanufactured).

 

I have done the printer "Clean" process at least 10x, the marks are not effected at all. I have restarted the printer with no change to the marks.

 

Any tips on how I can clear this up?

 

Thank you, Gina

 

Marks same on every pageMarks same on every pageMarks same on every pageMarks same on every page20200730_105657.jpg

5 REPLIES 5

‎07-30-2020 12:36 PM

HP Recommended

Measure the distance between defects as this distance will tell us which component is causing the problem. I am in the field right now and have no access to those charts. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎07-30-2020 01:11 PM

HP Recommended

Hello, the distance between the mark lines is 1".  The larger mark shown in the 3rd photo only comes every 2-3 pages.

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‎07-30-2020 01:14 PM

HP Recommended

Also, I just noticed the 3rd photo I uploaded with the original post did not show up.  Here it is.  This mark only appears every 2-3 pages.20200730_105657.jpg

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‎07-30-2020 02:07 PM

HP Recommended

And hopefully, 3rd try is the charm.  LOLInked20200730_105657_LI.jpg

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‎08-01-2020 08:04 PM

HP Recommended

Hi Repairatrooper (or anyone else), any further advice?  No one else has responded.

 

Yesterday I slid out the toner drawer and used an aircan and blew off each toner cartridge and also inside the machine.  It made no difference in the issue.

 

Thank you,

Gina

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