Printer linked to someone else Instant Ink account

[Danielle1121]

hello! 

I have a printer that was previously linked to another persons instant ink. is there a way to unlink the printer from them? 

[A_Gayathri]

Hi @Danielle1121,

Welcome to the HP Support Community

I understand you are facing an issue with your Instant Ink Account. Not to worry I will help you to get a resolution to resolve the issue.

May I know if you have purchased the printer from someone If Yes then 

Please contact the 1st holder person and ask them to cancel their Instant Ink Account

You may also refer to this document: HP Instant Ink - Manage your account

You may also refer to the document -- Enrolling in HP Instant Ink

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Danielle1121]

No the printer was purchased for our Swim Team and the person whos account it is under is no longer with the team anymore. 

[A_Gayathri]

Hi @Danielle1121,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!