Printer need region reset

[KCCCH]

Hello,

I moved to UK with my HP Deskjet 3721 printer. My printer does not accept HP 304 ink so I believe my printer need to do regional reset.

Please assist.

Thanks

[Rainbow23 · Accepted solution]

Hi @KCCCH,

Welcome to the HP Support Community. This is a great place to post questions and find answers.

Thank you for posting your query. I will be glad to help you.

I understand you have moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I have sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

[KCCCH]

Hi Rainbow23,

I have replied to your private message. Please send me the instructions.

Kind regards,

KCCCH

[Rainbow23]

Hi @KCCCH

I see that you are also facing print quality issues with your HP DeskJet 3721 All-In-One Printer wherein it does not print in Magenta color.

This issue may occur if the nozzles of the cartridges are clogged.

Please follow the steps listed below to clean the cartridges.

1. Load plain white paper in the tray.

2.  Open the HP Smart app, and then click the picture of your printer to open the settings and management tools.

3. In Print Quality Tools or in Advanced Settings > Tools > Utilities > Print Quality Toolbox, select Clean Printhead to start the cleaning tool.

4. Review the Print Quality Diagnostic page that prints for defects and any instructions to resolve the issue. Run up to two more cleaning cycles, if necessary.

You may also refer to this document.

Let me know if this works.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!