Printer no recognizing original cartridge

[AdilsonL]

My printer is not accepting a original new 962 cartridge. "Supply System Problem" message.

[A_Gayathri]

Hi @AdilsonL ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 9025 not recognizing an original HP 962 cartridge and displaying a "Supply System Problem" message, this can be due to a few issues. Here are steps you can try to resolve the problem:

1. Check for Firmware Updates: Update the firmware on an HP printer

• Ensure your printer's firmware is up to date. HP frequently releases updates to improve compatibility and fix issues.
• You can check for firmware updates through the HP Smart app or by visiting the HP Support website.

2. Remove and Reinstall the Cartridge:

• Turn off the printer.
• Open the cartridge access door and carefully remove the 962 cartridge.
• Gently wipe the gold-colored contacts on the cartridge with a lint-free cloth.
• Reinstall the cartridge and ensure it clicks into place.

3. Check for Cartridge Authenticity:

• Ensure the 962 cartridge is a genuine HP cartridge, not a refilled or remanufactured one. If you're using an original, check the HP hologram for authenticity.

4. Perform a Printer Reset:

• With the printer turned on, unplug the power cord from the back of the printer.
• Wait for about 60 seconds.
• Plug the power cord back in and turn on the printer.

5. Check for Blockages in the Cartridge Area:

• Open the printer and inspect the area around the cartridge for any packaging materials or obstructions that could cause the issue.

6. Clean the Printer Contacts:

• If there’s dirt or ink buildup on the printer’s cartridge contacts, this can cause a connection issue. You can clean these gently with a lint-free cloth.

7. Test with Another Cartridge:

• If you have a spare HP 962 cartridge, try installing it to see if the problem is with the cartridge itself.

Refer to this document: HP OfficeJet Pro 9025 All-in-One Printer User manual

HP Printers - An 'Ink System Failure,' 'System Supply Problem' or 'Supply System Problem' Error Disp...
 

I hope this helps. 

Take care and have a good day.

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