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‎01-17-2021 12:41 PM

HP Recommended
Product: Officejet Pro 6970
Operating System: Microsoft Windows 10 (64-bit)

I recently replaced my  Black XL cartridge with a regular sized HP black.  All other colours except blue are empty,  .,and I am unable to replace them at this time.  My printer won't photocopy, nor will it print anything in black.  Does my printer only accept XL cartridges? Why does this printer not recognize the black ink?  Am I going to have to replace this printer?

Thanks

Category:
1 REPLY 1

‎01-17-2021 02:40 PM

HP Recommended

@Millie24 

 

You might be able to get replacement cartridges from HP.

 

See:

 

HP OfficeJet Printers - 'Incompatible' or 'Defective Cartridge' message

This document applies only to these HP Officejet and Officejet Pro printers that use HP 910, 912, 914, 915, 902-905, or HP 935 ink cartridges:

  • HP Officejet 6810, 6820, 6950, 6960, and 8010 printer series
  • HP OfficeJet Pro 6230, 6830, 6960, 6970, 8020, and 8030 printer series

 

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The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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