Printer not giving prints

[JesandJo]

Not able to take prints, as it pops up, that printer catridge is low and also now the pop up for printing is not coming, it shows cancelled directly 

Please call me [Personal Information Removed] - Jonathan

[Raj_05]

Hi @JesandJo,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To address the issue with your HP LaserJet Pro MFP M227fdw printer not giving prints and showing cartridge-related errors, you can follow these steps.

Check Cartridge Levels

1. Check the Cartridge Status:
   • On the printer's control panel, go to the 'Setup' or 'Settings' menu.
   • Select 'Reports' and then 'Supply Status' to view the toner level.

Replace or Reinstall Cartridges

Replace Low or Empty Cartridges:

• If the toner level is low or empty, replace the toner cartridge with a new one.
• Follow the instructions in the printer manual for replacing the toner cartridge.

Reinstall Cartridges:

• Turn off the printer and unplug it from the power source.
• Open the cartridge access door and remove the toner cartridge.
• Gently shake the cartridge to distribute the toner evenly.
• Reinsert the cartridge, close the access door, and turn on the printer.

Clear Print Queue

1. Clear Print Queue on Your Computer:
   • Open the 'Devices and Printers' or 'Printers & Scanners' settings on your computer.
   • Locate your HP LaserJet Pro MFP M227fdw printer, right-click, and select 'See what's printing' or 'Open print queue'.
   • Cancel all pending print jobs.

Restart Printer and Computer

Restart the Printer:

• Turn off the printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in and turn it on.

Restart Your Computer:

• Restart your computer to clear any temporary issues.

Check Printer Connectivity

1. Ensure the Printer is Connected:
   • Make sure the printer is properly connected to your computer or network.
   • If using a USB connection, check the cable and port.
   • If using a wireless connection, ensure the printer is connected to the correct Wi-Fi network.

[Raj_05]

Update or Reinstall Printer Drivers

Update Printer Drivers:

• Visit the HP Support website and download the latest drivers for your printer model.
• Install the updated drivers on your computer.

Reinstall Printer Drivers:

• Uninstall the current printer drivers from your computer.
• Restart your computer and then reinstall the latest drivers from the HP Support website.

Check for Firmware Updates

1. Update Printer Firmware:
   • Visit the HP Support website and check for any available firmware updates for your printer.
   • Follow the instructions to update the printer firmware if needed.

Perform a Printer Reset

1. Factory Reset:
   • On the printer's control panel, go to 'Setup' or 'Settings'.
   • Select 'Service' or 'Restore Defaults', and then choose 'Restore Factory Defaults'.
   • Note that this will reset all settings to their defaults, so you may need to reconfigure network settings.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support