Printer not printing Blue olor

[LeaderLeb]

My printer suddenly stopped printing properly , it is  a new one  .  the printer prints in black, red and yellow but not blue.

I have tried cleaning print heads several times, aligning heads these have had no effect.

Can anyone suggest a fix please?

[Hawks_Eye]

Hi @LeaderLeb 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining the issue—I'm really sorry your new printer has suddenly stopped printing blue. It’s especially frustrating when other colors like black, red, and yellow are working fine, yet blue is completely missing despite multiple cleanings and alignments.

Here’s a focused recovery process to help restore full-color printing:

Step-by-Step Fix for Missing Blue Ink

 

1. Confirm Which Ink Is Affected

• Blue is typically produced by cyan ink
• Open the ink tank or cartridge area and check the cyan level
• If it’s visibly low or empty, refill or replace the cyan ink

Even a partially clogged cyan channel can prevent blue tones from appearing.

 

2. Run a Print Quality Diagnostic Page

• On the printer’s control panel or via HP Smart app:
  • Go to Settings > Tools > Print Quality Report
• Look for missing cyan blocks or streaks

This helps confirm whether the issue is with ink delivery or printhead function.

 

3. Perform a Deeper Printhead Cleaning

• Use the HP Smart app or printer menu to run Level 2 or Advanced Cleaning
• If available, run Printhead Cleaning > Deep Clean

Standard cleaning may not clear stubborn clogs in the cyan nozzle.

 

4. Check for Air Bubbles or Ink Flow Issues

• If using a tank-based printer:
  • Inspect the cyan ink line for bubbles or gaps
  • Gently tap the tank area to help ink settle
• If using cartridges:
  • Remove and reinstall the cyan cartridge
  • Wipe the copper contacts with a lint-free cloth (no alcohol)

Air bubbles or poor contact can block ink flow even when the tank is full.

 

5. Run HP Diagnose & Fix Tool

• Visit: https://support.hp.com/help/diagnose-fix-printer
• Download and run the tool from a connected computer
• Follow prompts to scan for ink system and printhead issues

This tool is designed for newer HP printers and can help clear persistent faults.

Let me know what the diagnostic page shows or if the deep cleaning restores cyan output—I’ll guide you further based on that. 

You’re doing everything right by addressing this early—I’ll stay with you until it’s resolved.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye