Printer not printing Cyan; no error message; tried everything HELP!

[acnhfan]

My printer will not print Cyan.  During the "Clean Print Head" cycle, instead of Cyan/Blue, Orange is printed.  The Magenta and Yellow Print fine. Here is the list of things I tried from various threads and forums.  This is my last ditch effort before throwing it in the trash and buying a new one. 

1. Hard reset of printer:  took all the cartridges out and unplugged the printer cable. Unplugged cable from surge protector. Waited 3 minutes. Held down the Power button for 30 seconds to release any remaining charge. Plugged cord into wall. Plugged back into printer. Powered up. Replaced the cartridges. Printed test page. RESULT:  FAIL
2. Run through the full Clean Print Head cycle:  once through, didn't work, pressed yes to try 2nd level, didn't work. Pressed yes to try 3rd level; didn't work.  RESULT: Wasted a lot of ink, Still prints orange in the cyan spot FAIL
3. Check if it's isolated to the print feature:  Took a page with a lot of blue and tried to make a copy. RESULT: FAIL 
4. Check if it's a messed up cyan cartridge:  Bought new cartridge and replaced. RESULT: wasted money; FAIL

Does anyone have other options? It doesn't look like the print head in my model is removable or i would manually clean it with warm water (saw an HP video on Youtube).  The printer is not under warranty so if it does sound like I need a new printhead, if anyone know the cost of it, that would be helpful. 

[praveenbv]

Hi@acnhfan, Welcome to the HP Support Community!

I understand that need to know that print black and white print will the color cartridge is also used.

Don't worry I'll try to help you out.

Request you to follow the below troubleshooting steps from the document fix:-

Print a Print Quality Diagnostic report

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[praveenbv]

Greetings! 

  

This message is from the HP Support team, 

  

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If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

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[acnhfan]

I tried all of the tips and it still did not work. Called Customer Support and explained this. The only course of action provided was to purchase a new printer because mine was no longer in warranty.