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‎11-21-2024 10:58 AM

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

My printer won't print (even black and white) without replacing the cyan cartridge. I replaced the cyan cartridge with a new HP cartridge. The printer says the cyan cartridge appears to be damaged. I corresponded with chat support, and they sent me another brand-new cyan cartridge. I put the new cartridge in, and the printer still says the cyan cartridge appears to be damaged. I've spent more than $200 on HP ink cartridges to fix this problem, but the printer says the cyan cartridge appears to be damaged (both brand new cyan cartridges). I have done everything, watched every video, tried the support chat tool multiple times, and I'm stuck - nothing works. Please help. 

Category:
1 person had the same question
4 REPLIES 4

‎11-23-2024 09:18 AM

HP Recommended

Hi @JoelCarolina 

 

Welcome to the HP Support Community.

 

Thank you for posting your query. I will be glad to assist you.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

-Regards

Raj-HP Support

Raj2111
I am an HP Employee

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‎11-26-2024 10:22 AM - edited ‎11-26-2024 10:22 AM

HP Recommended

Your solution did not work at all. The link took me to a page that didn't ask the questions you numbered above. There was no web form to fill out - no way to get a case number or a phone number. No help at all.  My impression of HP customer support is that it doesn't exist - I have a printer that doesn't work and I'm completely and totally on my own. 

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‎11-26-2024 02:06 PM

HP Recommended

Hi @JoelCarolina 

 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Hope this helps! Keep me posted for further assistance.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571 

HP Support

.
Sneha_01- HP support
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‎12-17-2024 06:41 AM

HP Recommended

I have the exact same problem. i have bought and tried 3 new Cyan cartridges. 

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