Printer not printing after refilling ink well on HP DesklJet GT 5820 printer

[TecunUman]

Printer not printing after refilling ink well on HP DeskJet GT 5820 printer.  I ran out of ink and immediately refilled the ink tank and immediately the printer ceased to print in black or color.  I have ran the clean print heads and deep clean cycles over twenty times over the past two days.  I manually cleaned the heads as per directions with ISOPROPYL alcohol and warm water.  The heads and ink are original HP products.  HOW do I get this printer to start printing again?  Very frustrating!

[Irfan_06]

Hi @TecunUman,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with print quality on your Printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[TecunUman]

Irwin6,

Thanks for your help, but nothing has worked.  IF I need to BUY NEW print heads every time ink needs to be added then I must say that the design of this printer is HORRIBLE!  And even IF one goes bad for whatever reason, it is REDICULOUS to FORCE the customer to buy BOTH prints in order to replace the ONE bad one!  WHO designed this printer?  What you are saying is that I MUST BUY a new printer EVERY TIME a print head decides to go bad from low ink?  BOTH prints heads cost MORE than a new printer!  OUTRAGEOUS!  I will NOT be buying another HP product EVER!  YOU and HP just lost a long time customer from these strong arm tactics!  I LIVE in GUATEMALA now and everything electronic cost THREE times what it costs in the USA.  

[Irfan_06]

Hi @TecunUman,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support