Printer not printing black ink when I put a new cartridge in office jetpro 8035

[WolffGirl]

Printer not printing black ink when I put a new cartridge in office jetpro 8035.  The new color work but the blank is completely blank when I print.

[Gaya1239]

Hi @WolffGirl,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 8035 not printing black ink after installing a new cartridge, here are some steps to troubleshoot the issue:

1. Verify Cartridge Installation

• Ensure the black ink cartridge is seated properly in its slot.
• Remove and reinsert the cartridge to confirm it is clicked securely into place.
• Make sure the protective tape on the cartridge has been removed.

2. Check Cartridge Authenticity

• Verify that the black ink cartridge is a genuine HP cartridge compatible with the OfficeJet Pro 8035.
• Third-party or counterfeit cartridges may not work correctly with your printer.

3. Perform a Printhead Cleaning

• On your printer’s control panel or through the HP Smart app on your macOS:
  1. Go to Settings > Printer Maintenance.
  2. Select Clean Printhead.
  3. Perform up to three cleaning cycles if needed.
• Test print after each cleaning cycle.

4. Check Ink Levels

• Open the HP Smart app or the printer’s settings to view the ink levels.
• If the black ink cartridge shows low or empty, there might be an issue with the cartridge. Consider replacing it.

5. Run a Diagnostic Print

• Access the printer’s Reports or Settings menu.
• Print a Quality Diagnostic Page or Print Quality Report.
  • If black does not appear, the printhead may be clogged or damaged.

6. Align the Printer

• From the HP Smart app or printer control panel, select Printer Maintenance > Align Printer.
• Follow the on-screen instructions to complete the alignment.

7. Update Printer Firmware Update the firmware on an HP printer

• Ensure your printer firmware is up to date:
  • Visit HP Customer Support and search for firmware updates for the OfficeJet Pro 8035.
  • Follow the instructions to install updates.

8. Perform a Hard Reset

1. Turn off the printer.
2. Disconnect the power cord and wait for 60 seconds.
3. Reconnect the power cord and turn the printer back on.

9. Check for Printhead Issues

• If cleaning and alignment don’t resolve the issue:
  • Remove the printhead (if accessible) and clean the electrical contacts gently with a lint-free cloth and distilled water.
  • If the issue persists, the printhead may need replacement or servicing.

Refer to this document: HP OfficeJet Pro 8035 All-in-One Printer User Manual

HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue...
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Gaya1239]

Hi @WolffGirl,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 8035 not printing black ink after installing a new cartridge, here are some steps to troubleshoot the issue:

1. Verify Cartridge Installation

• Ensure the black ink cartridge is seated properly in its slot.
• Remove and reinsert the cartridge to confirm it is clicked securely into place.
• Make sure the protective tape on the cartridge has been removed.

2. Check Cartridge Authenticity

• Verify that the black ink cartridge is a genuine HP cartridge compatible with the OfficeJet Pro 8035.
• Third-party or counterfeit cartridges may not work correctly with your printer.

3. Perform a Printhead Cleaning

• On your printer’s control panel or through the HP Smart app on your macOS:
  1. Go to Settings > Printer Maintenance.
  2. Select Clean Printhead.
  3. Perform up to three cleaning cycles if needed.
• Test print after each cleaning cycle.

4. Check Ink Levels

• Open the HP Smart app or the printer’s settings to view the ink levels.
• If the black ink cartridge shows low or empty, there might be an issue with the cartridge. Consider replacing it.

5. Run a Diagnostic Print

• Access the printer’s Reports or Settings menu.
• Print a Quality Diagnostic Page or Print Quality Report.
  • If black does not appear, the printhead may be clogged or damaged.

6. Align the Printer

• From the HP Smart app or printer control panel, select Printer Maintenance > Align Printer.
• Follow the on-screen instructions to complete the alignment.

7. Update Printer Firmware Update the firmware on an HP printer

• Ensure your printer firmware is up to date:
  • Visit HP Customer Support and search for firmware updates for the OfficeJet Pro 8035.
  • Follow the instructions to install updates.

8. Perform a Hard Reset

1. Turn off the printer.
2. Disconnect the power cord and wait for 60 seconds.
3. Reconnect the power cord and turn the printer back on.

9. Check for Printhead Issues

• If cleaning and alignment don’t resolve the issue:
  • Remove the printhead (if accessible) and clean the electrical contacts gently with a lint-free cloth and distilled water.
  • If the issue persists, the printhead may need replacement or servicing.

Refer to this document: HP OfficeJet Pro 8035 All-in-One Printer User Manual

HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue...
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!