Printer not printing black

[LynneS01]

I have an HP Envy 6055 printer.  It is not printing in black (color works).  I have installed a new 67 XL black ink cartridge, but the problem still exists.  I have run the clean printhead and align troubleshooting suggestions, watched and followed a half dozen U Tube videos, but black text still does not print completely.  I just tried to print again.  Two pages printed properly and then it stoped.  Any other suggestions?

[Nal_NR]

Hi @LynneS01,

Welcome to the HP Support Community. 

I'd like to help!

Are you able to copy and scan normally?

Splendid analysis and remarkable patience were shown. It is immensely appreciated.

HP ENVY 6055 All-In-One Printer Software and Driver Downloads | HP® Customer Support Update FIRMWARE

If this does not work, either the cartridge is faulty or the printer needs to be checked. 

I would request you to contact our HP Support Engineers who should be able to sort this out for you via remote assistance. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

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