Printer not printing color

[Roy80]

I have tried printing address labels with a color graphic on the left.   I choose for the printing to be done in color, Test page came out all black. Tried just printing the color part, it also came out Black.  Did a print quality diagnostic it came out in color. do not know where to go from here.

[Kumar0307]

@Roy80, Welcome to the HP Support Community!

Try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.

If you are able to print test pages and copies in color, this could be a driver issue.

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!