Printer not printing color

[tdburns1]

I have an HP 5540 series printer.  Alignment page prints partially in colored ink, but I cannot print in color from any program

[Raj2111]

Hi tdburns1,

 I read your post and see that your HP Envy 5540 printer is not printing in color. I would like to help you resolve this issue. 

Clean the ink cartridges again.

Check the print settings.

• In the program you are trying to print from, click File, then click Print.
• The Print window opens.
• Click the button that opens the Properties dialog box. Depending on the software program you are using, the button might be titled Printer Properties, Options, Printer Setup, Printer, or Preferences.
• Check the Printer Features section of the Advanced Properties menu for the Print in Grayscale setting.
• If you are trying to print in color, make sure the Print in Grayscale setting from the drop-down menu is Off.
• If you are trying to print with black ink only, select High Quality Grayscale to fix streaking in black areas.
• Click OK to apply the settings, then click Print.
• Check the print quality on the document.

 First, check if your drivers working fine: Software and Driver Downloads

 Make sure you have tried the steps mentioned in this document - Color Ink Not Printing and Other Print Quality Issues

Clean the color ink cartridge up to 2 times and print a test page to check the result.

 If the issue persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Let me know how it goes.

Cheers.

Regards

Raj

[Raj2111]

Hi tdburns1,

We haven't heard from you!

This post is concerning the thread you recently created in your friendly neighborhood (HP Community).

I would like to know if the resolution we provided worked for you.

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 
 

-Regards

Raj