Printer not printing colours correctly

[LINDA2971]

Printer not printing colours correctly have cleaned the heads but still no joy and report shows only pinks, oranges and yellow plus black

[Pallipurath]

Hi @LINDA2971 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand your printer is not printing colors correctly, especially blue, even after replacing all cartridges and running multiple cleanings. I would request you to please follow the steps:

Print a print quality diagnostic page

• Print the diagnostic or test page directly from the printer control panel.
• Check whether the blue/cyan block is missing, streaked, or faded to confirm ink delivery failure.

Avoid further repeated cleanings

• Running many clean cycles in a short time can actually make ink flow worse.
• Stop cleaning for now and allow the printer to sit powered on for 30–60 minutes.
• Reseat all cartridges again
• Remove all cartridges and reinstall them one at a time until each clicks firmly into place.
• Make sure the cartridge access door closes fully before testing.
• Check cartridge vents carefully
• Remove the blue (cyan) cartridge and inspect the small vent area.
• Ensure it is not blocked by tape, dried ink, or residue, as this stops ink from flowing.

Perform a power reset

• With the printer turned on, unplug the power cord from the rear of the printer and the wall outlet.
• Wait 60 seconds, plug it directly into a wall outlet, and turn the printer back on.

Print a color-heavy page

• Print a page with large solid blue or full-color graphics, not text only.
• This helps prime the ink system if the channel is partially blocked.

Check paper type and print settings

• Confirm plain paper is selected when using normal paper
• Incorrect paper type settings can cause weak or incorrect color output.

Inspect for printhead failure

• If multiple new cartridges do not restore blue output and cleaning does not help, the cyan channel in the printhead is likely clogged or failing.
• This is common on printers that have been unused for a period or are several years old.
• Let the printer rest and retest
• Leave the printer powered on but idle overnight.
• Print the diagnostic page again the next day to see if color improves.

https://support.hp.com/us-en/document/ish_8728696-8728743-16 Follow the link for detailed step and if the issue persist I would request you to please share me the printer model.

I hope this helps.

Take care and have an amazing day!