Printer not printing correct colors

[alex12rivers]

Hello,

My printer is not printing color correctly. When I scan an image it prints out perfect, but when I try to print an image from my computer the colors are completely wrong. I ran all of the cartridge cleaning prompts in the printer and it all looks perfect. I cleaned the ink jet areas out to make sure nothing was wrong and it looks good. I have no idea what could be causing it to print correctly when scanning but print completely wrong when being sent from my computer.

[Kumar0307]

@alex12rivers, Welcome to the HP Support Community!

I understand the printer is not printing in color. Did you try printing a quality report to check the result after cleaning the ink cartridges?

Also, try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.

(Not sure if you meant copying by scanning in your post) Scanning does not involve ink cartridges.

Perform steps 7, 11, and 9 from this document if not tried already - Black or Color Ink Not Printing, Other Print Quality Issues

Hope this helps! Keep me posted. 

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