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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Printer not printing in color from lap top

Create an account on the HP Community to personalize your profile and ask a question
08-01-2023 12:50 PM
Hi @KSAshby,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I suggest that you follow the steps listed below to update the firmware from HP Smart App.
1. Go to 123.hp.com (Android, Apple iOS, iPad OS), or HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (Mac) (if not installed).
2. After completing the printer setup, click or tap on the printer’s name.
NOTE: Menu names, locations, and available settings vary by printer model.
3. Under Advanced, select Printer Home Page (EWS) or Advanced Settings.
4. Click or tap Tools or Web Services.
5. Click or tap Printer Updates or Product Update, and then click or tap Check Now.
You may also refer to this weblink: https://support.hp.com/us-en/document/ish_1776648-1643972-16
I hope this helps.
Take care and have a good day ahead.
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