Printer not printing in color

[sugaree25]

My printer is not printing in color. Cartridge is full and new. Have checked for updates/drivers, restarted, asked virtual assistant, etc. No luck. In excel there wasn't even an option to print color or grayscale when I went to print like there usually would be. With other files where I deselected "print in grayscale", it is still printing in grayscale. How do I get this thing to print in color as it always has??

[A_Gayathri]

Hi @sugaree25 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP ENVY Photo 7855 is not printing in color despite having a full and new cartridge, there are several troubleshooting steps you can take to resolve the issue:

Check Printer Settings:

• Open the document you want to print.
• Go to File > Print.
• In the Print dialog box, make sure that your printer is selected.
• Click on Printer Properties or Preferences.
• Look for options related to color printing. Ensure that "Print in Color" is selected instead of "Print in Grayscale" or "Black & White."

Use the HP Smart App:

• Open the HP Smart app on your computer or mobile device.
• Select your printer and go to Printer Settings.
• Check the Print Quality settings to make sure color printing is enabled.

Update or Reinstall Drivers:

• Sometimes, printer drivers can cause issues. Check for the latest drivers for your printer on the HP Support website.
• Download and install the latest drivers.
• Restart your computer and printer after the installation.

Check for Print Spooler Issues:

• Press Windows + R to open the Run dialog.
• Type services.msc and hit Enter.
• Find Print Spooler in the list, right-click it, and select Restart.

Run the HP Print and Scan Doctor:HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool from the HP website. This tool can help diagnose and fix printing issues.

Check Color Settings in Excel:

• Sometimes, Excel can override the printer settings. Ensure you are not in a special print mode (like Draft) which might affect color printing.

Print a Test Page:

• Go to Devices and Printers in the Control Panel.
• Right-click on your HP ENVY Photo 7855 and select Printer Properties.
• Click on Print Test Page to see if the issue persists.

Check for Firmware Updates:  Update the firmware on an HP printer

• Ensure your printer’s firmware is up to date. You can check for firmware updates via the HP Smart app or the HP Support website.

Refer to this document: Update the firmware on an HP printer User manual

I hope this helps. 

Take care and have a good day.

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