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‎03-21-2021 04:15 PM

HP Recommended
Product: Envy Pro 6455
Operating System: Microsoft Windows 10 (32-bit)

Just got my Envy Pro 6455 yesterday new ink and all it will not print magenta at all. I have only used it once levels show they are fine. I tried cleaning the heads twice and it still doesn't show magenta

Category:
1 REPLY 1

‎03-24-2021 09:34 AM

HP Recommended

Hi @NIKKIB121,

  

If you have already performed the steps from the document No black ink, wrong colors, other print quality issues, and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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