Printer not printing red color

[MEJENSEN87]

My printer is not printing reds. I did all the cleaning prompts, and inserted brand new HP black & tri-color cartridges. Printer screen is showing full levels. No luck.

[Bob_Headrick]

[I checked your images and the key image (shown below) was rejected because it included personal information (the printer serial number) at the bottom of the page.  I edited out the S/N, it should be OK to show now: 

]

Genuine HP cartridges do have a warranty, see the document here for information. To get warranty coverage you will need to go to the Contact HP page, then enter the information for your printer.  At this point it will likely say "Manufacturer's warranty has expired" (if the printer warranty period has passed).  To the right of this it will say "See details".  Click the "See details" link, which will open another page with more details.  Near the bottom of the text will be a paragraph that says : 

HP has checked your product information, including the product and serial numbers, to determine your warranty results.The legal warranty expiration date is based on the date of purchase, as indicated on your receipt. If you feel these results are incorrect, you may submit a dispute for review. Dispute this > 

Click on the "Dispute this" link which will ask for some additional contact information.  Fill out the contact information, then in the bottom section select: 

Dispute reason  

  Issue with my Accessories, Supplies and/or Software. 

In the comment section indicate that you have a defective supply that is in warranty.

Alternatively, you may be able to recover the magenta printing as follows:  

Put 1" of hot (not boiling) water in a disposable cup.  Remove the color cartridge from the printer and place it in the cup in the same orientation it would be in the printer, with the printhead facing downward.

Let the cartridge soak for fifteen minutes.  Remove the cartridge and gently clot the printhead on a damp tissue.  Also, wipe the excess water from the electrical contacts.  Put the cartridge back in the printer and try printing a test page.