Printer not recognizing a new ink cartridge

[ruotelibere]

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Original topic URL: **https://h30434.www3.hp.com/t5/Printer-Ink-Cartridges-Print-Quality/Printer-not-recognizing-a-new-ink...**

Sam problem to m in my 8610 from italy. I supposed that the ink cartridge was not correct. But they are right and good e

[Betty0610]

@ruotelibere

Welcome to the HP Support Community.

I'd be happy to assist you with the printer not recognizing your cartridge.

If you insert any other cartridge, does the printer recognize it? Are you also currently located in Italy?

Let us know 🙂

Thanks!

[ruotelibere]

Hi i do not know if the printer recognize other cartridges.. I have ordered another set of 4 cartridges. I will see. Yes i'm in italy and the printer is setted in italy and the cartridges i have are good for europe. Do you think can be the printer damaged?

[Betty0610]

Let us know what happens when you try inserting the set of cartridges that you've ordered. Was the Printer also purchased from Italy?

[ruotelibere]

He new ink cartridges were recognized from the printer. So the printer is good and work  properly. Can i have a refund for the hp inks bought and not working. Are 950 and 951 set not xl.

Regards

[Betty0610]

I recommend you to contact the HP Support Team regarding a refund.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!