Printer not recognizing cartridge

[ConnieNi]

Hello,  after installing a new tri-color cartridge (from HP Instant Ink), I keep getting an error message that the cartridge is not properly installed.  I have been using these cartridges for almost 4 years and never had a problem. 

I have tried the following without success:

• Remove & reinstall cartridge
• Turn printer on & off
• Gently clean the copper sensors on the cartridge and inside printer.
• Downloaded the most recent firmware upgrade.  (system indicated that it was already installed).

Is there any way this can be fixed or do I need to purchase a new printer?

Thank you!

[Kumar0307 · Accepted solution]

@ConnieNi, Welcome to the HP Support Community! I’m here to help.

I understand the black instant ink cartridge is not working. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the error persists, to assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[DadsWorks]

My new HP color ink cartridge  is not accepted???!!!!

[DadsWorks]

I tried all the normal steps.  I want the printer to accept HP ink cartridges.

[dizzy1949]

HP envy 5052.  not recognizing the tri color cartridge...  Error code says "remove and reinstall indicated cartridge".  Just replaced both cartridges.