Printer not recognizing color cartridge

[LeftyStabler]

Printer not recgnizing color printer. Have done hard reset, clraned contacts bought new cartridge still no success

[zoey7886]

@LeftyStabler, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printer Cartridge Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your printer is not recognizing the color cartridge despite performing steps like hard reset, cleaning contacts, and even buying a new cartridge, here are additional steps you can try:

 

Ensure Compatibility:

• Verify that the cartridge is compatible with your specific printer model. Using a cartridge intended for a different printer model can cause recognition issues.

Check Installation:

• Ensure that the cartridge is correctly installed in the printer. Sometimes, a cartridge may not be properly seated, causing the printer to fail to recognize it.

Non-HP Cartridge Warning:

• If you are using non-HP cartridges, your printer might not recognize them. HP recommends using genuine HP cartridges to ensure compatibility and serviceability.

Cartridge Errors:

• If your printer displays specific error messages related to the cartridges, follow the recommended actions provided in those messages. Here are some common cartridge errors and recommendations:
  • Cartridge Problem: Clean the contacts and ensure compatibility.
  • Incompatible Cartridge: Install the correct cartridge for your printer.
  • Used Color Cartridge Installed: No action is required if the cartridge is a genuine HP cartridge.

Printhead Cleaning:

• Run the printhead cleaning procedure from the printer’s toolbox. Sometimes, cleaning the printhead can resolve recognition issues.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,